Frequently asked questions

Our team offers 4 ways to contact our team. Emailing [email protected], the website chat, calling our support team or filling out a support form: https://dbtech.com/support/

We want to ensure you can get ahold of us with ease!

Yes, our downtime solution is designed to be compatible with all EHR systems, like EPIC, Cerner, MEDITECH and others. This offers seamless integration without disrupting existing workflows. We have customers who use each of these EHR’s.

 We utilize stand-alone downtime workstations that are not connected to the main network, other than a share needed to receive patient census related updates. Because these workstations are isolated and not in regular use, they are inherently less susceptible to ransomware attacks. This allows for a secure environment where critical data can be accessed even if your main network is compromised.

When saved into our application, eForms are encrypted (as is all other data saved into our application) and are accessible only to users with the proper level of access. All Ras applications/modules, including eForms, are compliant with HIPAA regulations and ensure the privacy and security of protected health information.

We offer a wide range of eForms, including patient intake forms, consent forms, and medical history forms, all designed to streamline the patient experience and administrative tasks.

Our workflow automation tools can automatically extract and categorize data from various sources, reducing manual labor and minimizing errors. Workflows automation tools also save time and enhance communication.

Absolutely, all email attachments sent via email directly from the Ras application can be compressed and password protected.

Our eForms are designed to work hand-in-hand with our workflow automation tools, allowing for seamless data transfer and auto-population of forms.

Yes, our downtime solution can be configured to trigger specific workflow automations, such as printing of armbands and wristbands to a local printer, during an outage.

 Our system supports custom splitting of financial, clinical, and administrative reports, among others, to meet your specific needs. Whatever you have in mind, it can be built. 

Yes, we offer a manager program that allows you to manage all dbtech solutions from a single interface for ease of use and efficiency.

Our solutions can typically be implemented within 4-6 weeks, depending on the complexity of your healthcare environment. We work to onboard efficiently and will provide a plan to your team.

We employ rigorous data validation and encryption methods across all our solutions to maintain data integrity and security in all of our solutions like eForms and Downtime.

Our solutions are hosted on premise and require a server, sometimes a capture server and there is no desktop installation required. This makes the implementation process smooth and cost-effective.

Our solutions are highly scalable and can easily adapt to the growing needs of your healthcare facility.

Yes, we offer comprehensive training programs to ensure your staff is fully equipped to utilize our solutions effectively.

By automating various processes and reducing manual labor, our solutions offer significant cost savings compared to traditional methods.

Absolutely, our eForms support electronic signatures, making it easier for patients and healthcare providers to complete forms digitally.

Yes, our solutions are designed to support multi-site operations, offering centralized management for ease of use.

Yes, our system can send real-time alerts to administrators, keeping you informed of any issues.

Our downtime solution activates within seconds of detecting an issue, ensuring minimal disruption to your healthcare services.

Absolutely, our system can efficiently handle batch processing, allowing you to manage large volumes of documents with ease.

Yes, you can customize automated workflows for different departments to meet their unique needs and requirements. Patient Access, Finance, Human Resources and the Back Office are a few of the departments that benefit the most.

We provide regular software updates and can conduct maintenance during off-peak hours to minimize disruption to your healthcare services.

Yes, we offer a robust API for easy integration with third-party software, enhancing your healthcare ecosystem. We are happy to talk through any integrations with you and support your team.

We do not have a default delete setting in our system, allowing for maximum flexibility. This enables your hospital to configure data retention according to your own policies, ensuring that documents are stored and accessible in line with your specific requirements.

Yes, our solutions come with Management Reports which helps you not only determine who has accessed reports and PHI, but in many cases allows you to make data-driven decisions.

Absolutely, our solutions can be tailored to meet the specific needs and requirements of your healthcare facility. Provide us with the challenges or requirements and we will work with you to solve!

Our electronic forms solution allows forms to be created in any language, offering unparalleled flexibility for healthcare providers and patients from diverse linguistic backgrounds.

By digitizing and automating various processes, our solutions contribute to reducing paper waste and energy consumption, aligning with sustainability goals in healthcare.

We support all types of HL7 transactions, both incoming and outgoing, including A01, A04, A08 and many more to ensure seamless data exchange. Read more about how we support HL7: https://dbtech.com/how-does-hl7-support-interoperability-in-healthcare/

We offer digital UB04 forms that can be automatically populated with patient data, streamlining the billing process and reducing errors.

Our services capture incoming HL7 messages and immediately send acknowledgements back to the sender. After capturing, we process the transaction, format it as needed, and update the database. This ensures that the processed information is readily available for use in electronic forms and workflow automation, making certain that the right data is accessible at the right time within your healthcare ecosystem.

Yes, our UB04 forms can be seamlessly integrated into your existing EHR system for a more efficient billing process.

We offer full support for X12 transactions, including 835 for healthcare payment and remittance advice, and 837 for healthcare claims.

Yes, our workflow automation can be configured to send alerts for denials and other specific conditions in 835 and 837 transactions.

Absolutely, you can set alerts for certain dollar thresholds being surpassed in 835 and 837 transactions, allowing for proactive financial management.

Our workflow automation tools are designed to work seamlessly with both HL7 and X12 transactions, enabling automated data extraction, routing, and alerting based on configurable rules.

Yes, UB04 forms can be run through our workflow automation to set up billing alerts, ensuring timely and accurate invoicing.