Support

At dbtech, we pride ourselves on delivering outstanding support to our customers. Whether you’re new to our solutions or a long-time partner, our Client Services Team is here to ensure you’re getting the most out of your healthcare systems. Our consistently high NPS scores are a testament to the level of care and attention we provide. From onboarding through implementation and beyond, we’re your trusted partner at every step.

We understand that every customer’s needs are different, which is why our support services are designed to be comprehensive and tailored to you. When you reach out to us, you’ll gain access to a team of specialists who are ready to assist with any type of issue, including but not limited to:

• Technical Assistance: Troubleshooting technical issues to ensure minimal downtime and disruption.
• Training and Guidance: Our team can walk you through the steps or provide refresher training tailored to your needs.
• System Optimization: We’ll provide recommendations for maximizing efficiency with your existing systems.
• Updates and Enhancements: If you’re ready to expand or enhance your dbtech solutions, we’ll guide you through every detail.

We know the healthcare industry demands fast resolution. That’s why we strive to provide swift response times so you can get back to delivering excellent patient care.

• Many inquiries are resolved within the same day.
• For complex problems, we keep you updated every step of the way until the issue is resolved.
• We won’t rest until you do—our team is committed to resolving your issues as efficiently as possible.

Getting support shouldn’t be complicated, and with dbtech, it isn’t. Simply fill out the form below, and one of our representatives will get in touch to address your concerns. Our 24/7 team ensures that your inquiry is always prioritized.