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FAQ Friday: How Does dbtech Handle Downtime When the Facility Is Operating Under Surge Capacity Protocols?
The combination of surge capacity operations and EHR downtime is one of the most demanding scenarios a healthcare facility can face, and it is one that occurs more often than most organizations anticipate. Surge events, whether driven by a mass casualty incident, a disease outbreak, a regional disaster, or seasonal volume spikes, create the exact […]
October 23, 2026
What Patients Deserve to Know About How Their Hospital Handles an EHR Outage
When a flight is delayed, passengers are told immediately. When a restaurant is closed unexpectedly, a sign goes on the door. When a bank’s online system goes down, customers receive a notification within minutes. In each of these cases, the organization affected treats the people who depend on it as stakeholders who deserve timely, honest […]
October 22, 2026
How to Use eForms to Standardize Documentation Across a Multi-Site Organization
Multi-site healthcare organizations face a documentation challenge that single-facility organizations do not: the same patient interaction, whether registration, consent, clinical assessment, or financial screening, may be documented differently depending on which facility the patient visits. Different forms, different field structures, different approval and storage workflows, and different versions of documents that were supposed to be […]
How to Know When a Downtime Drill Has Actually Improved Your Program vs. Just Confirmed It
A downtime drill that leaves participants feeling good about their preparedness has done one of two things: it has either confirmed that the program is genuinely strong, or it has confirmed the organization’s existing beliefs without actually testing them. These two outcomes look identical from the inside. The difference only becomes visible when an actual […]
How to Recover Faster: What Separates Organizations That Bounce Back Quickly From Those That Don’t
Two hospitals experience the same four-hour EHR outage. One completes its post-outage data reconciliation and returns to full billing operations by end of shift. The other is still working through manual reconciliation three days later, with billing staff overtime extending into the weekend and a growing backlog of incomplete records affecting the following week’s revenue […]
How to Make the Case for Downtime Preparedness When Leadership Thinks the EHR Vendor Handles It
There is a version of this conversation happening in healthcare IT departments across the country. An IT director raises the need for a dedicated downtime solution. A CFO or CEO asks why that investment is necessary when the organization already pays the EHR vendor a significant annual contract. The IT director does not have a […]
FAQ Friday: What Happens to Downtime Workstation Data After a Full Facility Power Outage?
A full facility power outage is a meaningfully different scenario from an EHR-only outage, and it raises specific questions about what happens to the downtime workstations and the patient data they contain when power is lost. The answer depends on several factors related to the facility’s power infrastructure and the configuration of the downtime workstation […]
October 16, 2026
What Downtime Preparedness Looks Like at Organizations That Have Never Had a Major Outage
There is a specific and recognizable pattern in how healthcare organizations that have never experienced a major EHR outage approach downtime preparedness. The policy exists and has been reviewed within the past year. The workstations are deployed and appear to be running. Staff completed downtime training at some point during their orientation. The organization passed […]
October 13, 2026
How to Stress Test Your Downtime Program Before an Actual Event Does It for You
A downtime drill that is announced two weeks in advance, conducted during a low-volume period, staffed by the most experienced permanent employees, and focused on confirming that the technology turns on is not a stress test. It is a demonstration. It confirms that the program works under the conditions most favorable to it working and […]
How to Incorporate Downtime Preparedness Into Your Annual Strategic Planning Cycle
Strategic planning in healthcare is where organizational priorities get set, resources get allocated, and the commitments that shape the coming year get made. It is also where downtime preparedness consistently fails to appear. IT leaders who want budget for downtime programs submit requests through the normal budget process. Compliance teams who identify downtime gaps include […]
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