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FAQ Friday: Can dbtech Generate a Patient Census Report for Leadership at Any Point During a Downtime Event?
Can dbtech Generate a Patient Census Report for Leadership at Any Point During a Downtime Event? Yes, and this capability is more operationally important than it might initially appear. The patient census is not just a clinical tool. It is the information foundation that leadership uses to make operational decisions during a downtime event: decisions […]
September 18, 2026
How eForms and eFolders Work Together to Create a Fully Paperless Intake Workflow
Healthcare organizations that have invested in electronic forms often stop short of the full paperless workflow benefit because they have implemented eForms without implementing the document management infrastructure needed to store, organize, and retrieve what those forms produce. The result is a partially digital workflow: patients complete forms electronically, but the completed forms are stored […]
September 17, 2026
What Healthcare Organizations Get Wrong When They Think They Are Prepared for Downtime
Confidence in downtime preparedness is inversely correlated with the rigor of the evaluation that produced it. Organizations that have conducted thorough, honest assessments of their downtime readiness tend to have a clear-eyed view of their gaps. Organizations that have not tend to believe they are more prepared than they are. This confidence gap is not […]
How to Build a Downtime Command Center That Coordinates Response Across Departments
When an EHR goes offline, the immediate challenge is not just activating backup procedures. It is coordinating those procedures across a complex organization where dozens of departments are simultaneously shifting to different workflows, generating different information needs, and making decisions that affect each other. A nursing unit that activates its downtime workstations without coordinating with […]
How to Align Your Downtime Preparedness Program with Your Cyber Incident Response Plan
Most healthcare organizations have two relevant plans for managing significant technology failures: a downtime preparedness program that addresses EHR unavailability, and a cyber incident response plan that addresses the organizational response to a cybersecurity event. In most organizations, these two plans were developed independently, are owned by different teams, and are not explicitly coordinated with […]
How to Use Downtime Data to Drive Continuous Improvement in Your Preparedness Program
Most healthcare organizations treat a downtime event as something to survive and move past. The EHR comes back online, the reconciliation gets done, the staff returns to normal workflows, and the event is filed away in organizational memory as a difficult period that was managed. Occasionally a brief after-action discussion happens. Rarely does that discussion […]
FAQ Friday: Can dbtech Support a Downtime Event That Begins During a Shift Change?
Yes, and a downtime event that begins during a shift change is one of the scenarios that most effectively reveals gaps in a preparedness program that are invisible under normal conditions. It is also, unfortunately, a scenario that is not rare. Shift changes are periods of elevated system activity as the outgoing team finalizes documentation […]
How Long-Term Acute Care Hospitals Face Different Downtime Risks Than Standard Acute Care Facilities
Long-term acute care hospitals occupy a distinct and often underappreciated position in the healthcare continuum. They serve patients who are too medically complex for skilled nursing facility care but who no longer require the resources of a traditional acute care hospital. These patients typically have multiple comorbidities, require extended ventilator weaning, wound management, or infectious […]
September 14, 2026
How to Digitize Your Charity Care Application Process with dbtech
The charity care application process is one of the most administratively complex and paper-intensive workflows in healthcare. A patient seeking financial assistance must provide income documentation, tax information, household size verification, and a completed application form. Financial counselors must collect, review, and store that documentation, determine eligibility, communicate the determination, and maintain a complete record […]
How to Set and Communicate Downtime Response Expectations Across a Large Clinical Staff
Setting downtime response expectations in a small clinic where every staff member knows each other and shares a single workflow is a manageable communication challenge. Setting them across a 500-bed hospital with multiple nursing units, an ED, an OR, a pharmacy, dozens of ancillary departments, and a staff that includes permanent employees, agency nurses, and […]
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