Employee Spotlight: Meet Vinh

27 January 2023

AUTHORED BY: DB Technology

Hi Vinh! Where are you from?
I was born in Saigon, Vietnam

What is your title/role at dbtech? What are your responsibilities in that role?
I have many roles at dbtech. I am a RAS Installer, Support tech, tester, and trainer in all RAS products. I also perform server moves and RAS software upgrades for many clients.

What is your favorite thing about your job?
I enjoy engaging and providing support to our customers when various issues are reported. Sometimes, the issue can be fixed quickly over the phone or email. Other times, the issue can be like a jigsaw puzzle that requires more research, testing, looking into logs, tables, tools, and using online resources to find the resolution.

What would you say are some of your best skills?
Some of my best skills are having previous experiences in supporting software, network/server knowledge and providing excellent customer service in the most efficient and accurate way possible.

What do you like to do for fun outside of work?
I enjoy taking hikes with groups, riding my bike and electric scooter. playing tennis/volleyball/ping pong. I also enjoy traveling to new places and discovering new adventures.

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