by Chloe Williams | Jun 26, 2026 | FAQ Friday
Focus on making eForms easier than paper, not just equivalent to it. Change management in clinical settings is notoriously difficult. Healthcare workers are busy, interruptions are constant, and any new tool that adds even a small amount of friction during a shift...
by Chloe Williams | Jun 24, 2026 | Downtime
Of all the clinical workflows disrupted by an EHR outage, laboratory operations sit in a particularly precarious position. Lab orders sit at the intersection of physician decision-making, nursing execution, and clinical results that drive everything from medication...
by Chloe Williams | Jun 24, 2026 | Downtime
EHR downtime tends to live on the IT team’s agenda. It is discussed in terms of server configurations, HL7 feeds, and recovery time objectives. The language is technical, the audience is small, and the implications for the broader organization rarely make it...
by Chloe Williams | Jun 24, 2026 | Downtime
Registration staff are the first point of contact for every patient who walks through the door. They set the foundation for everything that follows in the care episode: the patient record, the wristband, the insurance verification, the encounter number. When the EHR...
by Chloe Williams | Jun 24, 2026 | Downtime
Most healthcare organizations have a downtime policy. It was written at some point during an accreditation preparation cycle, reviewed by the compliance team, and filed in the policy management system. Whether it reflects how the organization actually operates during...
