by Chloe Williams | Oct 22, 2026 | Downtime
A downtime drill that leaves participants feeling good about their preparedness has done one of two things: it has either confirmed that the program is genuinely strong, or it has confirmed the organization’s existing beliefs without actually testing them. These two...
by Chloe Williams | Oct 22, 2026 | Downtime
Two hospitals experience the same four-hour EHR outage. One completes its post-outage data reconciliation and returns to full billing operations by end of shift. The other is still working through manual reconciliation three days later, with billing staff overtime...
by Chloe Williams | Oct 22, 2026 | Downtime
There is a version of this conversation happening in healthcare IT departments across the country. An IT director raises the need for a dedicated downtime solution. A CFO or CEO asks why that investment is necessary when the organization already pays the EHR vendor a...
by Chloe Williams | Oct 16, 2026 | Downtime
A full facility power outage is a meaningfully different scenario from an EHR-only outage, and it raises specific questions about what happens to the downtime workstations and the patient data they contain when power is lost. The answer depends on several factors...
by Chloe Williams | Oct 13, 2026 | Downtime
There is a specific and recognizable pattern in how healthcare organizations that have never experienced a major EHR outage approach downtime preparedness. The policy exists and has been reviewed within the past year. The workstations are deployed and appear to be...
