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How to Build a Downtime Policy That Satisfies Your Compliance Team

How to Build a Downtime Policy That Satisfies Your Compliance Team

by Chloe Williams | Jun 24, 2026 | Downtime

Most healthcare organizations have a downtime policy. It was written at some point during an accreditation preparation cycle, reviewed by the compliance team, and filed in the policy management system. Whether it reflects how the organization actually operates during...
The Difference Between Data Backup and a True Downtime Solution

The Difference Between Data Backup and a True Downtime Solution

by Chloe Williams | Jun 24, 2026 | Downtime

One of the most common misconceptions in healthcare IT is the belief that having a robust data backup strategy means the organization is prepared for an EHR downtime event. It is an understandable assumption. Backup and downtime both live in the operational resilience...
How Nursing Leadership Should Prepare Their Teams for a Downtime Event

How Nursing Leadership Should Prepare Their Teams for a Downtime Event

by Chloe Williams | Jun 22, 2026 | Uncategorized

When an EHR goes offline, the clinical teams who feel it first and most directly are nurses. They are at the bedside administering medications, documenting assessments, managing patient flow, and fielding questions from physicians who also cannot access the system....
How Downtime Affects the Revenue Cycle in Long-Term Care Settings

How Downtime Affects the Revenue Cycle in Long-Term Care Settings

by Chloe Williams | Jun 22, 2026 | Downtime

In acute care hospitals, the conversation about EHR downtime tends to focus on clinical impact: medication access, patient registration, and care documentation. In long-term care, the stakes extend equally into the revenue cycle. In an operating environment defined by...
How Critical Access Hospitals Can Achieve the Same Downtime Readiness as Large Health Systems

How Critical Access Hospitals Can Achieve the Same Downtime Readiness as Large Health Systems

by Chloe Williams | Jun 22, 2026 | Downtime

Critical access hospitals carry enormous responsibility. They are often the only source of acute care for the rural communities they serve, and their patients have nowhere else to go when care is needed. The clinical stakes during an EHR downtime event are exactly as...
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