by Chloe Williams | Oct 23, 2026 | Downtime
The combination of surge capacity operations and EHR downtime is one of the most demanding scenarios a healthcare facility can face, and it is one that occurs more often than most organizations anticipate. Surge events, whether driven by a mass casualty incident, a...
by Chloe Williams | Oct 22, 2026 | Downtime
When a flight is delayed, passengers are told immediately. When a restaurant is closed unexpectedly, a sign goes on the door. When a bank’s online system goes down, customers receive a notification within minutes. In each of these cases, the organization affected...
by Chloe Williams | Oct 22, 2026 | Downtime, eForms
Multi-site healthcare organizations face a documentation challenge that single-facility organizations do not: the same patient interaction, whether registration, consent, clinical assessment, or financial screening, may be documented differently depending on which...
by Chloe Williams | Oct 22, 2026 | Downtime
A downtime drill that leaves participants feeling good about their preparedness has done one of two things: it has either confirmed that the program is genuinely strong, or it has confirmed the organization’s existing beliefs without actually testing them. These two...
by Chloe Williams | Oct 22, 2026 | Downtime
Two hospitals experience the same four-hour EHR outage. One completes its post-outage data reconciliation and returns to full billing operations by end of shift. The other is still working through manual reconciliation three days later, with billing staff overtime...
by Chloe Williams | Oct 22, 2026 | Downtime
There is a version of this conversation happening in healthcare IT departments across the country. An IT director raises the need for a dedicated downtime solution. A CFO or CEO asks why that investment is necessary when the organization already pays the EHR vendor a...
