dbtech’s Downtime Solution is a comprehensive platform designed to keep healthcare organizations running during EHR and network outages. It goes well beyond simple data backup, providing the tools, workflows, and integrations your clinical and administrative teams need to continue delivering quality care when primary systems are unavailable.
All-in-One EHR and Network Downtime Coverage
dbtech serves as a single solution for both EHR downtime and network downtime, covering the two most common types of outages healthcare organizations face. Whether the issue is with your primary EHR platform or the network infrastructure that supports it, dbtech provides a consistent operational environment for your staff.
Continuous Access to In-House Patient Data
Staff can access critical in-house patient data, including census information and medication administration records (MAR), directly through the Downtime Solution. This data is continuously fed into the system while the network is available, ensuring that downtime workstations always reflect the most current patient information.
Electronic Patient Registration
New patients can be registered electronically during a downtime event using a bank of downtime encounters and medical record numbers that integrate with your EHR’s patient history. This eliminates reliance on paper registration forms and ensures that patient data captured during the outage can be seamlessly reconciled once systems are restored.
Barcode Wristband, Label, and Consent Form Printing
dbtech enables the printing of barcoded wristbands, labels, and consent forms pre-populated with patient information. This maintains patient identification accuracy and supports safe care delivery during downtime, a capability that paper-based approaches simply cannot match.
Customized Electronic Forms
The Downtime Solution supports the use of customized electronic forms, including consent forms, clinical documentation, and intake forms. Forms are populated with patient data and support electronic signature capture, eliminating the inefficiencies of paper and ensuring documentation quality is maintained throughout any downtime event.
Document Scanning and Indexing
Patient documents, including identification and insurance cards, can be scanned directly into the Downtime Solution, eliminating the need for photocopying. Scanned documents are automatically indexed and can be exported to your EHR or document management system after the downtime event ends.
Bi-Directional HL7 Interface for Rapid Recovery
A bi-directional electronic data interface ensures the Downtime Solution maintains up-to-date patient information during normal operations and enables a fast, accurate recovery process once the primary EHR is restored. Data collected during downtime is pushed back into the EHR using HL7 messaging and document export, eliminating manual re-entry and its associated risks.
Offline Capability for Catastrophic Outages
Even during a complete network failure, dbtech continues to function. Downtime workstations, established in pre-defined areas throughout your facility, store patient data locally and remain fully operational without internet connectivity. This ensures that even the most severe outage scenarios do not leave your teams without the tools they need.
Want to see the full Downtime Solution in action? Schedule a demo with the dbtech team today.