News
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How to Create a Downtime Communication Plan That Keeps Everyone Informed During an Outage
When an EHR goes offline, two problems emerge simultaneously. The first is operational: clinical and administrative workflows need to shift to backup procedures. The second is informational: every person in the organization who depends on the EHR needs to know what is happening, what to do, and when to expect resolution. The operational problem gets […]
July 27, 2026
How Healthcare Organizations Should Document Downtime Events for Legal and Regulatory Protection
When an EHR outage ends and the system is restored, most healthcare organizations treat the event as closed. The IT team issues a communication that normal operations have resumed. Clinical staff return to the EHR. The backlog of downtime-period documentation gets reconciled over the following hours or days. And unless something went wrong during the […]
How Downtime Affects Maternal and Labor and Delivery Units Specifically
Every clinical unit in a hospital has something to lose when the EHR goes offline. Labor and delivery has more to lose than most. The combination of high clinical acuity, time-sensitive decision-making, two patients in every encounter rather than one, and the emotional weight of a birth event creates a downtime environment unlike any other […]
FAQ Friday: Can dbtech Support Multiple Departments with Different Downtime Workflows?
Can dbtech Support Multiple Departments with Different Downtime Workflows? Yes, and this is one of the features that makes dbtech particularly well suited for hospital environments where the downtime needs of the ED, nursing units, pharmacy, registration, and other departments are genuinely different from each other. A one-size-fits-all downtime approach creates friction in every department […]
July 24, 2026
How dbtech Supports Ambulatory Clinics Running Smaller EHR Platforms
The healthcare downtime conversation is dominated by the large EHR platforms. Epic goes down at a major health system. Cerner experiences a connectivity issue across a hospital network. MEDITECH undergoes a planned upgrade window. These events are visible, well-documented, and drive most of the investment in downtime preparedness infrastructure. What gets far less attention is […]
July 20, 2026
How the Shift to Value-Based Care Changes the Stakes of EHR Downtime
The shift from fee-for-service to value-based care is the most significant structural change in healthcare reimbursement in a generation. For most clinical and financial discussions, that shift is understood as a change in how care is paid for. What is less frequently discussed is how it changes the stakes of EHR downtime. In a fee-for-service […]
How Long Should Healthcare Organizations Retain EHR Data: A Compliance Guide
Healthcare data retention is one of those compliance areas that most organizations believe they have under control and few have examined closely enough to be confident about. The general awareness that medical records must be kept for a certain number of years is widespread. The specific requirements, including how those requirements vary by record type, […]
How to Calculate the True ROI of a Downtime Solution
Every healthcare CFO who receives a proposal for a downtime solution asks the same question: what is the return on this investment? It is a reasonable question, and for most downtime solution vendors, it is one that gets answered with vague references to per-minute downtime costs and a general assertion that the solution pays for […]
How Managed eForms Reduce the IT Burden of Keeping Forms Current Across Departments
Healthcare organizations that implement electronic forms solutions quickly discover that the initial deployment is the easier part of the project. Getting the forms library built, configuring the forms to match clinical and administrative workflows, and training staff to use the system is a defined project with a beginning and an end. What comes after is […]
The Hidden Cost of Paper Forms in Healthcare and What to Do About It
Paper forms feel like a small problem. They are familiar, they work well enough, and nobody has time to build the internal case for replacing them with something better. The result is that most healthcare organizations are running significant volumes of paper forms across registration, consent, clinical documentation, HR, and administrative workflows, absorbing costs that […]
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