by Chloe Williams | Aug 18, 2026 | Downtime
The decision to implement a downtime solution is often made at the organizational level. The decision about where to put the workstations first is made at the operational level, and it is frequently made without a rigorous framework for evaluating relative risk across...
by Chloe Williams | Aug 18, 2026 | Downtime
Every significant EHR downtime event is followed by some version of an organizational review. An email goes out summarizing what happened. A meeting is held. People describe what was difficult. Someone notes that the procedures need to be updated. The meeting ends,...
by Chloe Williams | Aug 18, 2026 | Downtime
Healthcare organizations spend considerable effort ensuring HIPAA compliance during normal operations. Access controls are implemented and audited. Workforce training is conducted. Business associate agreements are maintained. The privacy and security infrastructure...
by Chloe Williams | Aug 18, 2026 | Downtime
When a hospital deploys a downtime solution, the typical scope covers registration, nursing units, the ED, pharmacy, and the OR. Behavioral health units are frequently treated as an afterthought, included in the general deployment without any specific configuration...
by Chloe Williams | Aug 14, 2026 | Downtime
Yes, and post-outage reporting for leadership is one of the most underutilized capabilities of a well-implemented downtime program. Most organizations focus their downtime preparedness investment on the during-outage experience: keeping workstations running,...
by Chloe Williams | Aug 11, 2026 | Downtime
Ask most healthcare IT directors who owns downtime preparedness at their organization and the answer is almost always the same: IT does. The servers are in the data center. The HL7 interface is managed by the integration team. The vendor relationship belongs to IT...
