by Chloe Williams | Oct 9, 2026 | Downtime
Organizations that have recently gone live on a new EHR are in one of the highest-risk windows for unplanned downtime events, and they are often simultaneously in the lowest-readiness state for managing those events effectively. The go-live period concentrates several...
by Chloe Williams | Oct 7, 2026 | Downtime
Healthcare IT teams are stretched. This is not a temporary condition or a problem that more hiring will fully solve. The combination of accelerating technology change, expanding cybersecurity obligations, ongoing EHR optimization work, and the growing complexity of...
by Chloe Williams | Oct 7, 2026 | Downtime
Downtime preparedness in most healthcare organizations lives on the IT team’s agenda. There are reasonable historical explanations for this. The EHR is a technology system. When it fails, IT fixes it. The downtime solution is also a technology system. IT...
by Chloe Williams | Oct 7, 2026 | Downtime
Healthcare organizations invest in building downtime preparedness programs and then watch that investment erode through staff turnover. The IT director who led the implementation leaves after 18 months. The charge nurse who trained every nurse on the unit on the...
by Chloe Williams | Oct 7, 2026 | Downtime
Legacy downtime solutions in healthcare have a way of persisting long past their usefulness. The original implementation team has moved on. The vendor relationship has become minimal. The forms library has not been updated in two years. The HL7 integration is running...
by Chloe Williams | Oct 7, 2026 | Downtime
The product demo is the most polished version of any vendor’s story. The interface is clean, the scenarios are optimized for the features that look best, and the presenter knows every question that is likely to come up and has prepared answers for each. A demo...
