by Chloe Williams | Sep 22, 2026 | Downtime
Healthcare organizations grow continuously. New service lines are added. Acquisitions bring new facilities into the network. Patient volume increases and departments expand. A health system that had three hospitals two years ago may have six today. A regional medical...
by Chloe Williams | Sep 17, 2026 | Downtime
Healthcare organizations that have invested in electronic forms often stop short of the full paperless workflow benefit because they have implemented eForms without implementing the document management infrastructure needed to store, organize, and retrieve what those...
by Chloe Williams | Sep 17, 2026 | Downtime
Confidence in downtime preparedness is inversely correlated with the rigor of the evaluation that produced it. Organizations that have conducted thorough, honest assessments of their downtime readiness tend to have a clear-eyed view of their gaps. Organizations that...
by Chloe Williams | Sep 17, 2026 | Downtime
When an EHR goes offline, the immediate challenge is not just activating backup procedures. It is coordinating those procedures across a complex organization where dozens of departments are simultaneously shifting to different workflows, generating different...
by Chloe Williams | Sep 17, 2026 | Downtime
Most healthcare organizations have two relevant plans for managing significant technology failures: a downtime preparedness program that addresses EHR unavailability, and a cyber incident response plan that addresses the organizational response to a cybersecurity...
by Chloe Williams | Sep 17, 2026 | Downtime
Most healthcare organizations treat a downtime event as something to survive and move past. The EHR comes back online, the reconciliation gets done, the staff returns to normal workflows, and the event is filed away in organizational memory as a difficult period that...
