by Chloe Williams | Jun 24, 2026 | Downtime
EHR downtime tends to live on the IT team’s agenda. It is discussed in terms of server configurations, HL7 feeds, and recovery time objectives. The language is technical, the audience is small, and the implications for the broader organization rarely make it...
by Chloe Williams | Jun 24, 2026 | Downtime
Registration staff are the first point of contact for every patient who walks through the door. They set the foundation for everything that follows in the care episode: the patient record, the wristband, the insurance verification, the encounter number. When the EHR...
by Chloe Williams | Jun 24, 2026 | Downtime
Most healthcare organizations have a downtime policy. It was written at some point during an accreditation preparation cycle, reviewed by the compliance team, and filed in the policy management system. Whether it reflects how the organization actually operates during...
by Chloe Williams | Jun 24, 2026 | Downtime
One of the most common misconceptions in healthcare IT is the belief that having a robust data backup strategy means the organization is prepared for an EHR downtime event. It is an understandable assumption. Backup and downtime both live in the operational resilience...
by Chloe Williams | Jun 22, 2026 | Uncategorized
When an EHR goes offline, the clinical teams who feel it first and most directly are nurses. They are at the bedside administering medications, documenting assessments, managing patient flow, and fielding questions from physicians who also cannot access the system....
