News
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FAQ Friday: How Does dbtech Handle Patient Identification for Unregistered Walk-In Patients During an Outage?
Walk-in patients who arrive during an EHR outage are one of the most practically challenging scenarios for registration and clinical staff. Unlike established patients whose demographic information, MRN, and medical history are already in the downtime workstation from the pre-outage HL7 feed, a new walk-in patient has no existing record in the system. They are, […]
August 7, 2026
How to Talk to Your Board About EHR Downtime Risk Without Losing the Room
Presenting EHR downtime risk to a hospital board is a communication challenge as much as it is a financial or operational one. Board members are not healthcare IT experts. They do not understand HL7 interfaces, recovery time objectives, or the difference between a data backup and a downtime solution. What they do understand is fiduciary […]
August 5, 2026
Managing Downtime Preparedness Across Multiple Facilities from a Single IT Team
Managing downtime preparedness across a single hospital is a substantial operational commitment. Managing it across five, ten, or fifteen locations from a centralized IT team is a different problem of considerably greater complexity. Each additional site multiplies the number of workstations to maintain, the number of HL7 integrations to monitor, the number of staff populations […]
How to Build a Downtime Solution RFP: What IT Directors Should Be Asking
Most healthcare software RFPs are built around feature checklists. Does the system do X? Does it support Y? Can it integrate with Z? This approach produces adequate results when selecting software that supports normal operations, where the full feature set is exercised regularly and deficiencies become apparent quickly through daily use. For downtime solutions, the […]
How eFolders Improve Document Retrieval Across Clinical and Administrative Departments
Every healthcare organization has a document retrieval problem. It may not be recognized as a problem because it has been present long enough to feel normal. Staff know that finding a specific document requires knowing which shared drive it was saved to, whether it was scanned and indexed correctly, which staff member filed it and […]
How Downtime Affects the Charge Nurse Role and What Leadership Needs to Know
In any nursing unit, the charge nurse is the operational center of gravity. They manage patient assignments, coordinate with physicians, handle staffing challenges, respond to escalations, and serve as the first line of communication between the unit and nursing leadership. They do all of this simultaneously, continuously, and with an awareness of everything happening across […]
FAQ Friday: How Does dbtech Handle Planned Downtime Windows for EHR Upgrades?
How Does dbtech Handle Planned Downtime Windows for EHR Upgrades? Planned downtime is a different kind of challenge than unplanned downtime, and in one important way it is actually an advantage: you know it is coming. That advance notice changes the preparation equation entirely and gives healthcare organizations the opportunity to get far more value […]
July 31, 2026
How to Evaluate Whether Your Downtime Policy Would Survive a Real Survey Finding
Most healthcare organizations that have been through an accreditation survey have a downtime policy. It was written or updated in the months before the survey, reviewed by the compliance team, and filed in the policy management system. The surveyor asked about it, someone produced it, and the organization moved on. What most organizations do not […]
July 27, 2026
How to Create a Downtime Communication Plan That Keeps Everyone Informed During an Outage
When an EHR goes offline, two problems emerge simultaneously. The first is operational: clinical and administrative workflows need to shift to backup procedures. The second is informational: every person in the organization who depends on the EHR needs to know what is happening, what to do, and when to expect resolution. The operational problem gets […]
How Healthcare Organizations Should Document Downtime Events for Legal and Regulatory Protection
When an EHR outage ends and the system is restored, most healthcare organizations treat the event as closed. The IT team issues a communication that normal operations have resumed. Clinical staff return to the EHR. The backlog of downtime-period documentation gets reconciled over the following hours or days. And unless something went wrong during the […]
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