News
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FAQ Friday: How Does dbtech Handle Downtime for an Organization That Has Just Gone Live on a New EHR?
Organizations that have recently gone live on a new EHR are in one of the highest-risk windows for unplanned downtime events, and they are often simultaneously in the lowest-readiness state for managing those events effectively. The go-live period concentrates several downtime risk factors that do not typically coexist at other points in the EHR lifecycle. […]
October 9, 2026
How to Build a Downtime Program That Holds Up When Your IT Team Is Stretched Thin
Healthcare IT teams are stretched. This is not a temporary condition or a problem that more hiring will fully solve. The combination of accelerating technology change, expanding cybersecurity obligations, ongoing EHR optimization work, and the growing complexity of managing multi-vendor infrastructure in a resource-constrained industry means that most healthcare IT teams are operating at capacity […]
October 7, 2026
How to Get Clinical Leadership to Co-Own Downtime Preparedness With IT
Downtime preparedness in most healthcare organizations lives on the IT team’s agenda. There are reasonable historical explanations for this. The EHR is a technology system. When it fails, IT fixes it. The downtime solution is also a technology system. IT implements and maintains it. The policy that governs downtime procedures is written by IT and […]
How to Build a Downtime Knowledge Base That Survives Staff Turnover
Healthcare organizations invest in building downtime preparedness programs and then watch that investment erode through staff turnover. The IT director who led the implementation leaves after 18 months. The charge nurse who trained every nurse on the unit on the downtime workstations moves to a different hospital. The administrator who knew exactly how the HL7 […]
How to Sunset a Legacy Downtime Solution and Migrate to a Modern Platform Without Losing Coverage
Legacy downtime solutions in healthcare have a way of persisting long past their usefulness. The original implementation team has moved on. The vendor relationship has become minimal. The forms library has not been updated in two years. The HL7 integration is running on a configuration that predates the last EHR upgrade. And the organization has […]
How to Evaluate Downtime Vendors Beyond the Demo: What References Actually Tell You
The product demo is the most polished version of any vendor’s story. The interface is clean, the scenarios are optimized for the features that look best, and the presenter knows every question that is likely to come up and has prepared answers for each. A demo tells you what a downtime solution is designed to […]
FAQ Friday: Can dbtech Export Downtime Data in a Format That Integrates with Our Billing System Directly?
This is one of the most important questions a revenue cycle team should ask when evaluating any downtime solution, and it is one that many organizations do not think to ask until after an outage has revealed the problem firsthand. The downtime period is not just a clinical documentation challenge. It is a billing documentation […]
October 2, 2026
How Downtime Preparedness Protects the Patient Experience, Not Just Clinical Operations
The healthcare downtime conversation is almost entirely internal. IT teams talk about recovery time objectives. Clinical leaders talk about medication safety. Finance teams talk about revenue cycle disruption. The patient, who is sitting in a registration area being told that the system is down and the staff are not sure when it will be back, […]
September 30, 2026
How to Audit Your Existing Paper Forms Library Before Converting to eForms
The decision to convert from paper forms to eForms is almost always made for the right reasons: to reduce manual re-entry, improve documentation completeness, support downtime continuity, and create a better patient experience. The implementation that follows is frequently less successful than it should be not because the technology failed but because the conversion started […]
What Good Downtime Governance Looks Like at the Department Level
Most healthcare downtime preparedness discussions focus on the organizational level: the policy, the technology deployment, the executive sponsors, the IT team’s responsibilities. This organizational-level governance is necessary. It establishes the framework, sets the standards, and provides the resources that department-level programs draw on. But organizational-level governance is not where downtime preparedness actually holds or breaks […]
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