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How eForms Support Telehealth Workflows and What That Means for Remote Downtime Scenarios
Telehealth’s rapid expansion into mainstream healthcare delivery has created a documentation and continuity challenge that did not exist at scale five years ago. When an EHR goes offline during an in-person encounter, the patient is physically present with a clinical team that can manage the situation in real time. When an EHR goes offline during […]
October 27, 2026
How to Communicate Downtime Preparedness Progress to a Board That Does Not Speak IT
Getting budget for a downtime preparedness program is hard. Keeping it year after year requires something more than a budget request. It requires building and maintaining board-level understanding of what the program does, why it matters, and what the evidence shows about whether it is working. That is a communication challenge as much as a […]
How to Build an Internal Downtime Preparedness Audit You Can Run Without External Help
External downtime assessments have real value, particularly the objectivity that comes from having someone evaluate the program who was not involved in building it. But external assessments also have a cost in both time and money that is not always available when a gap is identified mid-cycle or when the organization wants to run a […]
How Accurate Patient Identification During Downtime Directly Reduces Harm
Patient identification is the foundation of safe healthcare delivery. Before a medication is administered, a specimen is collected, a procedure is performed, or a blood product is transfused, the patient must be correctly identified. The two-identifier verification process that healthcare organizations use to prevent identification errors, typically name and date of birth confirmed against a […]
What Happens in the First 30 Minutes of a Major EHR Outage and How to Be Ready for It
The quality of a healthcare organization’s entire downtime response is largely determined in the first 30 minutes. The decisions made, the communications sent, the procedures activated, and the information accessed during this window define whether the event is managed or whether it manages the organization. Organizations that have prepared well use this window to activate […]
FAQ Friday: How Does dbtech Handle Downtime When the Facility Is Operating Under Surge Capacity Protocols?
The combination of surge capacity operations and EHR downtime is one of the most demanding scenarios a healthcare facility can face, and it is one that occurs more often than most organizations anticipate. Surge events, whether driven by a mass casualty incident, a disease outbreak, a regional disaster, or seasonal volume spikes, create the exact […]
October 23, 2026
What Patients Deserve to Know About How Their Hospital Handles an EHR Outage
When a flight is delayed, passengers are told immediately. When a restaurant is closed unexpectedly, a sign goes on the door. When a bank’s online system goes down, customers receive a notification within minutes. In each of these cases, the organization affected treats the people who depend on it as stakeholders who deserve timely, honest […]
October 22, 2026
How to Use eForms to Standardize Documentation Across a Multi-Site Organization
Multi-site healthcare organizations face a documentation challenge that single-facility organizations do not: the same patient interaction, whether registration, consent, clinical assessment, or financial screening, may be documented differently depending on which facility the patient visits. Different forms, different field structures, different approval and storage workflows, and different versions of documents that were supposed to be […]
How to Know When a Downtime Drill Has Actually Improved Your Program vs. Just Confirmed It
A downtime drill that leaves participants feeling good about their preparedness has done one of two things: it has either confirmed that the program is genuinely strong, or it has confirmed the organization’s existing beliefs without actually testing them. These two outcomes look identical from the inside. The difference only becomes visible when an actual […]
How to Recover Faster: What Separates Organizations That Bounce Back Quickly From Those That Don’t
Two hospitals experience the same four-hour EHR outage. One completes its post-outage data reconciliation and returns to full billing operations by end of shift. The other is still working through manual reconciliation three days later, with billing staff overtime extending into the weekend and a growing backlog of incomplete records affecting the following week’s revenue […]
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