by Chloe Williams | Sep 17, 2026 | Downtime
Most healthcare organizations have two relevant plans for managing significant technology failures: a downtime preparedness program that addresses EHR unavailability, and a cyber incident response plan that addresses the organizational response to a cybersecurity...
by Chloe Williams | Sep 17, 2026 | Downtime
Most healthcare organizations treat a downtime event as something to survive and move past. The EHR comes back online, the reconciliation gets done, the staff returns to normal workflows, and the event is filed away in organizational memory as a difficult period that...
by Chloe Williams | Sep 17, 2026 | Downtime
Yes, and a downtime event that begins during a shift change is one of the scenarios that most effectively reveals gaps in a preparedness program that are invisible under normal conditions. It is also, unfortunately, a scenario that is not rare. Shift changes are...
by Chloe Williams | Sep 14, 2026 | Downtime
Long-term acute care hospitals occupy a distinct and often underappreciated position in the healthcare continuum. They serve patients who are too medically complex for skilled nursing facility care but who no longer require the resources of a traditional acute care...
by Chloe Williams | Sep 14, 2026 | Downtime
The charity care application process is one of the most administratively complex and paper-intensive workflows in healthcare. A patient seeking financial assistance must provide income documentation, tax information, household size verification, and a completed...
